At Havila Integrated Car Care Limited (“we,” “us,” or “our”), we prioritize the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services or visit our website. By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Includes your name, phone number, email address, and mailing address for communication and service purposes.
- Vehicle Information: Includes details about your vehicle such as make, model, and license plate number for servicing and records.
- Service History: Details of previous and current services provided to assist in maintaining accurate records and improving service quality.
- Payment Information: Information related to transactions for processing payments securely (collected, processed, and stored in compliance with financial regulations).
- Feedback and Correspondence: Includes any information you provide when reaching out to us for support, feedback, or inquiries.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide requested car care, detailing, repair, and additional services efficiently.
- Communication: To contact you about appointments, service updates, promotions, or service reminders.
- Payment Processing: To handle payments and billing information securely.
- Improvement and Development: To analyze service data and customer feedback, helping us enhance our services.
- Legal and Compliance: To comply with legal obligations and ensure the security of our clients, employees, and business operations.
4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information under the following circumstances:
- Service Providers: With trusted third-party providers who assist in service delivery, payment processing, and data management, under strict privacy terms.
- Legal Requirements: If required by law, regulation, or court order to protect our rights, property, and the safety of our clients and team members.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no electronic transmission or storage method is entirely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: To request access to personal information we hold about you.
- Correction: To request corrections of inaccuracies in your personal information.
- Deletion: To request deletion of personal information we no longer have a legal obligation to retain.
- Objection: To object to processing based on legitimate interests or direct marketing.
- Withdrawal of Consent: Where consent is the legal basis for processing, you may withdraw consent at any time.
To exercise these rights, please contact us at inquiries@havilacarcare.com.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from minors. If we discover any information collected from a child under 13, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date. We encourage you to review this Privacy Policy regularly to stay informed about our information practices.
10. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
Havila Integrated Car Care Limited
The Well, Karen, Nairobi, Kenya
Email: inquiries@havilacarcare.com
Phone: +254 738 530 851 / +254 700 078 869